Support

PP Vault is a small project, not a company with a help desk. What that means in practice is on this page: a real person reads the mail and answers it, usually within a few days, and there is one kind of problem that no amount of goodwill can fix.

Before you write: the thing nobody can undo

There is no password reset. No recovery email, no security question, no support account that can open your vault. The app has no server and no copy of anything you put in it, so there is nothing here to reset it from.

What brings a vault back is your backup file, your seventeen words and your picture password, all three, and they do different jobs: the words open the file, and your picture password opens the vaults inside it. If you have all three, the answer is in Restore. If you do not, then whatever was in that vault is gone, and we would rather tell you that in a sentence on a web page than in a reply three days later.

Ten wrong password attempts erase the vault on that device. That is the feature, not a fault, and it is what makes a stolen phone a dead end. A backup and the words are what let you start again on the next one.

Getting in touch

Write to and say which of the three you are using, iPhone, Android or the browser extension, along with the version from the Settings screen and what you did before it went wrong.

Never send your password, your picture, your seventeen words or a backup file. Nobody here will ever ask for any of them, and anybody who does is not us. Every question worth answering can be answered without them.

Reporting a security problem

Same address, and it goes to the top of the pile. Please include what you did and what you saw rather than only a conclusion, and please give us a chance to fix it before publishing. There is no bounty programme and it would be dishonest to imply one; what there is, is somebody who will read it properly and credit you if you want the credit.

What else is here

FAQs, which is worth a look before writing: most problems are one of eight things.
The privacy policy, which is short because the answer to most of it is "nothing" and "nobody".
The front page, which is what the app is and how the password works.